# Frequently Asked Questions

### Getting Started

**What is SquarePeg?**

**How fast can I see results in SquarePeg?**

**What do I need before I start using SquarePeg?**

What does “Enrichment” actually do?

### Free Tier

**What do I get on SquarePeg’s free tier?**

**What if I need to screen multiple roles at once in SquarePeg?**

**Are there hidden fees?**

**How many team members can use SquarePeg?**

### **Common Questions**

**How is SquarePeg.ai different from the previous SquarePeg matching product?**

**What recruiting problems does SquarePeg solve?**

**What AI models does SquarePeg use?**

**What data does SquarePeg use and what does it exclude?**

**How does SquarePeg detect GPT-written or AI-generated resumes?**

**What kind of companies use SquarePeg?**

**Will candidates know AI was used in screening when using SquarePeg?**

**Can we run a pilot before committing to a paid plan for SquarePeg?**

**What happens if we stop using SquarePeg?**

### **Product Questions**

**How does SquarePeg detect fraudulent applicants?**

**How does SquarePeg score and rank applicants?**

**How accurate is SquarePeg’s screening?**

**Is SquarePeg ethical and compliant with AI hiring requirements?**

**How does SquarePeg enrich candidate applications?**

**How does SquarePeg detect duplicate applicants?**

**What are SquarePeg’s data retention and deletion policies?**

**How does the SquarePeg Chrome extension work?**

**Can hiring managers use SquarePeg too?**

**How often are scores updated when new applicants come into our ATS and SquarePeg?**

**How do you handle data retention and deletion?**

### **Integrations**

How does SquarePeg integrate with my ATS?

What ATS integrations does SquarePeg support?

**Do I need to be an ATS Admin to connect to SquarePeg?**

**What gets synced to my ATS from SquarePeg?**

### **Troubleshooting**

**I connected my ATS to SquarePeg but didn't see scores. What should I do?**

**Flags appeared that I disagree with in SquarePeg.**

**I disagree with the score that SquarePeg provided. What should I do next?**

**I have more candidates in my ATS than I am seeing in SquarePeg / The candidates in my ATS are in different stages than what I see in SquarePeg.**

**Why are most of the scores the same?**

**What happens when I change a candidate’s stage in SquarePeg?**

### **Educational**

**How is AI used in hiring?**

**What is the difference between “glass-box AI” and “black-box AI”?**

**Can AI be biased in hiring?**

**How does AI make decisions about candidates?**

**Will AI replace recruiters?**

**How can AI make hiring fairer?**

**What should we look for in an AI hiring tool?**

**Why do we still need humans if AI scores candidates?**

**What are the best types of AI tools for screening resumes?**

**Why choose a dedicated AI resume screening tool over a simple keyword filters?**

**How does SquarePeg compare to other AI resume screening tools?**

**Can ChatGPT be used to screen resumes?**

**Is SquarePeg the right AI screening tool for my team?**