Frequently Asked Questions
Frequently Asked Questions
Getting Started
What is SquarePeg?
How fast can I see results in SquarePeg?
What do I need before I start using SquarePeg?
What does “Enrichment” actually do?
Free Tier
What do I get on SquarePeg’s free tier?
What if I need to screen multiple roles at once in SquarePeg?
Are there hidden fees?
How many team members can use SquarePeg?
Common Questions
How is SquarePeg.ai different from the previous SquarePeg matching product?
What recruiting problems does SquarePeg solve?
What AI models does SquarePeg use?
What data does SquarePeg use and what does it exclude?
How does SquarePeg detect GPT-written or AI-generated resumes?
What kind of companies use SquarePeg?
Will candidates know AI was used in screening when using SquarePeg?
Can we run a pilot before committing to a paid plan for SquarePeg?
What happens if we stop using SquarePeg?
Product Questions
How does SquarePeg detect fraudulent applicants?
How does SquarePeg score and rank applicants?
How accurate is SquarePeg’s screening?
Is SquarePeg ethical and compliant with AI hiring requirements?
How does SquarePeg enrich candidate applications?
How does SquarePeg detect duplicate applicants?
What are SquarePeg’s data retention and deletion policies?
How does the SquarePeg Chrome extension work?
Can hiring managers use SquarePeg too?
How often are scores updated when new applicants come into our ATS and SquarePeg?
How do you handle data retention and deletion?
Integrations
How does SquarePeg integrate with my ATS?
What ATS integrations does SquarePeg support?
Do I need to be an ATS Admin to connect to SquarePeg?
What gets synced to my ATS from SquarePeg?
Troubleshooting
I connected my ATS to SquarePeg but didn't see scores. What should I do?
Flags appeared that I disagree with in SquarePeg.
I disagree with the score that SquarePeg provided. What should I do next?
I have more candidates in my ATS than I am seeing in SquarePeg / The candidates in my ATS are in different stages than what I see in SquarePeg.
Why are most of the scores the same?
What happens when I change a candidate’s stage in SquarePeg?
Educational
How is AI used in hiring?
What is the difference between “glass-box AI” and “black-box AI”?
Can AI be biased in hiring?
How does AI make decisions about candidates?
Will AI replace recruiters?
How can AI make hiring fairer?
What should we look for in an AI hiring tool?
Why do we still need humans if AI scores candidates?
What are the best types of AI tools for screening resumes?
Why choose a dedicated AI resume screening tool over a simple keyword filters?
How does SquarePeg compare to other AI resume screening tools?
Can ChatGPT be used to screen resumes?
Is SquarePeg the right AI screening tool for my team?